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System Requirements, Real Player FAQs, and Get TOEFL Test Program Refund Policy
( TOEFL is a registered trademark of Educational Testing Service to whom we have no affiliation)

The Get TOEFL Test Member System Requirements

FAQ on using the Real Player for Get TOEFL Test Preparation

To download the latest Real Player, click here. Look on the left of your screen, mid-way down. See a blue link (Free RealOne Player) - If you don't click that link, you will only get a free trial and after a month will be required to pay.

Streaming media is prone to fluctuations in internet conditions that cause problems such as re-buffering, disconnection, or failure to connect in the first place. Get TOEFL tests these conditions around our own networks, but cannot be responsible for prevailing conditions across other Internet Service Providers (ISP) networks. Your media player may 'rebuffer' as it attempts to negotiate these conditions on the Get TOEFL listening preparation.

Q. Why are there stops or gaps while listening to a Get TOEFL test section?

A. Excessive buffering, and/or delays in connectivity are all usually due to stressed or strained bandwidth on the part of your Internet Service Provider (ISP) and the bandwidth which your ISP has available for Internet connectivity. Please understand that many Internet users are probably connected to your ISP - especially during the peak daytime hours - which can cause congested lines and use up most or all of the bandwidth. If you are accessing our services through a Local Area Network (LAN), you may experience similar problems as a result of the number of users and/or PCs on your LAN. This condition is almost always temporary, and if you try back later, you will usually experience better results. You may also experience these types of problems when your computer's resources are limited. Try not to run other applications while accessing streaming media. Return to top

Q. I am receiving errors when trying to connect to a section while using Netscape 6.0 & Opera?

A. You might have problems using the Netscape 6.0 or Opera Browser. Our system requirements mandate you using Internet Explorer to access our TOEFL preparation programs. Return to top

Q. When I click the "play" button I don’t hear anything?

A. For one reason or another your computer is not recognising the player as the application you need in order to listen to these media files. Reinstalling the player should straighten this problem out. If you are a Mac user then simply reinstall the player. If you are using a PC then you will first want to uninstall the player. Here's how you do that: Click the "start" button. Move your mouse over settings When the next menu appears click "Control Panel" In the "Control Panel" window double-click the "Add/Remove Programs" icon. Select the player from the list provided and then click the "Add/Remove" button. Return to top

Q. My connection is poor; I get static and varying sound quality.

A. This is most likely a problem with your current preferences. To reconfigure your connection settings: Click 'Tools' > 'Options' on the file menu. Select 'Performance' Select 'Detect my connection speed' Select 'Use default buffering' Click 'OK' This will enable the Real Player to adjust itself according to your connection and offer the best possible performance. Return to top

Q. I receive JavaScript errors when I try to listen. What do I do?

A. Some users may experience JavaScript errors because Microsoft Internet Explorer has not been installed correctly. Specifically, the problem is a result of a two dll's not being registered properly. The problem can be solved by following these instructions: Click Start, and then click Run. In the Open box, type: "regsvr32 actxprxy.dll" (without the quotation marks) Click OK, and then click OK again when you receive the message: "DllRegisterServer in actxprxy.dll succeeded." Click Start, and then click Run. In the 'Open' box, type: "regsvr32 shdocvw.dll" (without the quotation marks) Click OK, and then click OK again when you receive the message: DllRegisterServer in shdocvw.dll succeeded. Shut down and restart your computer. Return to top

Q. I have a Macintosh and when I click the "play" button all I get is a blank page with Internet addresses listed on it. What's the problem?

A. Since Microsoft didn't release a service pack that fixed this bug, the only workaround for this is to download the latest Internet Explorer browser for the Mac. This should solve the problem. Return to top

Get TOEFL Test Preparation Refund Policies

All requests MUST be received via E-mail by support@gettoefl.com within 48 hours after the time of purchase.

Refunds are POSSIBLE in the case of:

• The site is out of service for more than 8 consecutive hours in which case a day of credit will be added to the program membership duration.
• Extending the length of an existing subscription. If a Registered Member has purchased a course for two weeks, the duration of the course can be extended and the amount of the original purchase applied to the two month upgrade.

Refunds are NOT POSSIBLE in the case of:

• Inability to make full use of the program. Each user is reponsible for his/her studies. It is incumbent on the user to ensure that his/her computer meets the stated system requirements. We highly recommend that users try the demo sections before registering in the program. By doing so, program operation is assured prior to purchase. If a problem arises, Customer Serviceoffers support as to how to get the program working satisfactorily.
• Existing usage. No subscription will be refunded after one module of a purchased Get TOEFL course has been recorded.
• Slow performance The program is designed to perform optimally for a computer meeting the stated system requirements. However, we have no control over Internet bandwidth which can affect performance, causing brief pauses in the transfer and playback of the course.
• Reduction in subscription duration or downgrading of course access. Please chose your subscription lengths carefully. While we are happy to extend Get TOEFL preparation subscriptions, we do not offer refunds for unused or unneeded portions. Longer subscription lengths give the user the opportunity to go back and review the content for a more thorough review program.

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